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EVALUATION & TESTING

Our approach

Evaluation may be an obligation, but it can also be very useful. Evaluation reports should be clear, objective, balanced and constructive, with conclusions well supported by evidence and actionable recommendations.

To satisfy the relevant funding body, evaluation must show the value that has been provided to the target population, but evaluation should also identify scope for improvement and ways to extend the program by addressing emerging needs and building upon established strengths.

Evaluation is most effective when planned in advance, so strong evidence of impacts and outcomes can be collected from the beginning and any problems identified can be corrected early.

Concept testing of campaign materials and information resources prior to production ensures that they are clearly understood, credible, helpful and appealing to the target audience and that anything open to misinterpretation or likely to offend can be identified and corrected before products are finalised.

Focus testing can inform choices between competing designs, identifying not only the best liked, but how preferences vary across target segments and the reasons some designs or slogans have more appeal than others and why some will be more effective in promoting behavioural change.

Needs assessment can provide constructive guidance to program planning by identifying the service or information needs of defined populations, including facilitators of positive change and barriers that stand in the way.

EVALUATION & TESTING

Past work

  • WestWood Spice/National Relay Service Outreach:
    • — National User Survey 2008, 2009, 2010, 2011, 2012, 2013
    • — Qualitative research concerning Indigenous Australians with hearing impairment
    • — Needs assessment for promotion of the NRS to older men with hearing impairment
    • — Needs Assessment for Indigenous Users
    • — Research concerning awareness of NRS amongst professional intermediaries
    • — Needs assessment for and testing of responsive website design for mobile devices
    • — User Experience Consultation concerning NRS App
    • — TTY Users Project, including survey of Speak & Read users and focus groups with Type & Read users
  • UnitingChurch Burnside/Division of General Practice/NSW Department of Community Services (with T Issues Consultancy):
    • — Evaluation strategy for RAPT AOD Project (Reconnecting Adolescents and Parents Team Alcohol and Other Drugs Project)
    • — Year 1 Review of RAPT AOD Project
    • — Final Evaluation of RAPT AOD Project
  • Sydney University College of Health Sciences: Strategic Review of All International Health Activities of Faculties and Institutes within the College
  • NSW Health/Department of Health, Housing and Community Services: Evaluation of Innovative Health Services for Homeless Youth Program in NSW (10 youth health services)
  • NSW Drug and Alcohol Directorate: Strategic Assessment of all Alcohol and Other Drug Services for Young People throughout NSW
  • Australian Federation of AIDS Organisations:
    • — Assessment of Information Needs of People with HIV from Culturally and Linguistically Diverse Backgrounds
    • — Evaluation of Reflexive Practice Workshop
    • — Evaluation of Gay Educators' Conference
    • — Review of AFAO/NAPWA Education Steering and Education Strategies Groups
    • — PLWHIV community consultation concerning health promotion needs in relation to a proposed website addressing preventable illness
  • The Aged-care Rights Service (TARS):
    • — Review of Client Intake, Flow and Support Processes
    • — Quality Assurance Study for Retirement Villages Legal Service
    • — Rebranding consultations with staff and potential clients
  • NSW Users and AIDS Association:
    • — Review of User’s News (with Julie Bates/Urban Realists)
    • — Evaluation of Goulburn Koories Tribes Project
  • AIDS and Infectious Diseases Branch, NSW Dept Health:
    • — Impact evaluation of CEIDA HIV/AIDS Training Program for drug treatment and needle exchange workers
    • — Evaluation of Needle and Syringe Vending Machine Strategy
    • — Evaluation of HIV/AIDS Education Arabic Speaking Community Project
  • Queensland Health Communicable Diseases Branch HIV/AIDS, Hepatitis C and Sexual Health Program: Sex Workers Assessment of Needs 2008 (with Julie Bates)
  • HIV and Related Programs (HARP) Unit of South Eastern Sydney and Illawarra Health Region: Gap Analysis of Services for Sex Workers At Risk (with Julie Bates and Christine Harcourt)
  • Australian Federation of AIDS Organisations: Evaluation of Education Program 2012- 2014, including intellectual leadership and capacity development components, plus
    • Ending HIV national campaign
    • The Drama Downunder national campaign
    • Time to Test national campaign
    • Your Body Blueprint website
    • Condoman website
    • Our Team booklet
    • Taking a Look booklet
    • Us Mob and HIV booklet
    • Our Destiny Haz Arrived print resources.
  • Australian Federation of AIDS Organisations: Process and Outcome Evaluation of Gay Education Strategies Program, including:
    • Withdrawal campaign
    • Relationships campaign
    • Oral Sex campaign
    • Negotiated Safety campaign
    • One Community campaign
    • Getting in Focus campaign
    • Living in the Epidemic campaign
    • Asian Gay Proud campaign
    • Gay Youth campaign
    • — NTAC Mensline
    • — AACACT referral cards
    • — asCARD Bass Strait is Not a Barrier campaign
    • — conferences, workshops, manuals and other resources
  • AIDS Council of NSW / ACON:
    • — Evaluation of Trashy Queens Tribes Project
    • — Evaluation of NSW Deaf Communities HIV Project
    • — Fun and Esteem Gay Youth HIV Project Evaluation data analysis
    • — HIV Education Needs Assessment data analysis
    • — Evaluation of The Luncheon Club (health promotion for HIV+ people)
  • NSW Department of Corrective Services Prison AIDS Project/Commonwealth Department of Health, Housing and Community Services: Evaluation of National AIDS in Prisons Information Clearing House (NAIPIC)
  • Queensland Association for Healthy Communities:
    • — Evaluation of HIV, HCV and STIs Program for Gay and other Men who have Sex with Men (including Two Spirits Indigenous Program), including development of conceptual diagram, stakeholder consultations, community focus groups and audit against national benchmarks
    • — Review of Best Practice in Group Work with Gay Men
  • ACON Sex Workers Outreach Project (SWOP): Review of All Information Resources (with Julie Bates)
  • Family Planning Association/Juvenile Justice Department: Evaluation instruments for Thinking Through Adolescent Sexuality workshop
  • Inspire Foundation/Mental Health Branch, Department of Human Services and Health: Evaluation of Reach Out! national youth suicide prevention project
  • Western Sydney Area Health Service: Assessment of HIV/STD education needs of young people in Western Sydney
  • Department of Community Services: Review of Services for Vulnerable Youth throughout NSW in relation to Youth Services Database Pilot Project
  • Commonwealth Department of Health, Housing and Human Services/ Sydney Sexual Health Centre: Process and Impact Evaluation of National HIV Contact Tracing Seminar
  • Gender Centre/NSW Health: Evaluation of Health Service Providers Training
  • NSW Department of Health/Cultural Partners: Evaluation of Play Now Act Now Youth Alcohol Film Project
  • Health Insurance Commission/ Keys Young*: Strategies for Improved Aboriginal Access to Medicare and Pharmaceutical Benefits telephone survey of Aboriginal Health Services
  • Office of Aboriginal and Torres Strait Islander Health Services/ Keys Young*: Mid-term Review of National Indigenous Australians Sexual Health Strategy
  • Department of Health and Family Services/Keys Young*: Evaluation Strategy for Aboriginal and Torres Strait Islander Mental Health Action Plan
  • ATSIC/Keys Young*: Evaluation of ATSIC Service Charter and Complaints Management
  • Qld EPA /*T Issues: evaluation tool design and data analysis for Waste Education Strategic Review
  • Department of Community Services/urbis keys young* Family Access to Prisoners
  • Department of Education, Employment, Training and Youth Affairs/ Keys Young*: Strategies for Disadvantaged Job Seekers telephone survey of key informants
  • Department of Education, Employment, Training and Youth Affairs/ Centrelink/Keys Young*: Post Implementation Review of Jobs Network Access
  • Australia Council/Quay Connection*: Community Cultural Development Fund National Models Project Evaluation

*BBPS was sub-contracted to undertake one component of a larger project.

  • National Relay Service Outreach/ WestWood Spice:
    • — Concept testing of information resources and advertisements targeting older men and their families
    • — Concept testing of general promotional brochure
    • — Testing of new website design
    • — Testing of viral promotional video
    • — Testing of responsive version of website for small screen mobile devices.
  • National Relay Service Outreach / WestWood Spice:
    • — Newspoll/OmniPoll omnibus surveys in 2009, 2010, 2012, 2014 and 2016 to measure and track community awareness of the National Relay Service and address additional issues.
  • Cellblock Youth Health Centre/NSW Department of Health:
    • — Concept testing and evaluation of Health Information Project for Homeless Youth (HIP comics)
    • — Concept testing and evaluation of Youth Alcohol Project (YAP comics)
  • Drug and Alcohol Directorate/Centre for Education and Information on Drugs and Alcohol:
    • — Concept testing, evaluation of Amphetamines Campaign (Speed Wise Speed Safe)
    • — Concept testing of minor tranquillisers information brochure for women
    • — Drink Drunk Campaign: Concept testing of alcohol and violence comic
  • Social Change Media/Mental Health Branch, Department of Human Services and Health: concept testing and evaluation of Parenting booklets and materials for radio
  • NSW Association for Mental Health: Evaluation of the Mental Health Information for Regional and Remote Australia (MHIRRA) service
  • MedAct / Maternity Action (UK):
    • — Concept testing of Reaching Out Project: Maternity Access and Advocacy Pack
    • — Evaluation strategy and instruments for Maternity Rights at Work Project
    • — Evaluation strategy for Maternity Rights website for service providers.
  • Department of Social Security (with Juliet London):
    • — Concept testing of TeleService promotional materials
    • — Concept testing of information resources concerning changes to Age Pension eligibility age
    • — Concept testing of change of Age Pension eligibility (extended deeming) information resources
    • — Concept testing of Age Pension All you need to know booklet
    • — Concept testing of Age Pension Investing money: Your choices booklet
    • — Concept testing of Moving House: Your choices booklet
  • Centrelink/FaCS:
    • — Customer consultation concerning sole parent review process
    • — Evaluation of new format Age Pension News
    • — Focus testing of You and Your Family December, 1997 and March, 1998
    • — Market testing of SA316 (residential aged care fee subsidy application form and booklet)
    • — Focus testing of Commonwealth Seniors Health card claim form and brochure
  • AIDS Council of NSW: Evaluation of Social Marketing Program 2001-2002, including
    • Safe Summer campaigns
    • Consider This
    • When You're Hot, You're Hot (SOPV booklets)
    • On Any Street (Anti-Violence Project)
    • Relationships magazine
    • 15% campaign
  • AIDS Council of NSW: Concept testing of
    • Summer 2002 materials
    • Relationships magazine
    • Post-Exposure Prophylaxis posters
  • Australian Federation of AIDS Organisations/National Association of People With HIV/AIDS: Concept testing / impact evaluation of:
    • — Indigenous Sistergirl posters
    • — Indigenous gay men and sistergirl life stories project for radio
    • Everyday Pleasures campaign
    • Parties campaign
    • Overseas Travel campaign
    • Regional Travel campaign
    • Young Gay Men campaign
    • Standards of Care booklet for people with HIV
    • HIV+ Gay Sex booklet
    • Unprotected Anal Intercourse/ Clinical Markers campaign
    • HIV Survival Guide
    • HIV Treatments Breaks Campaign
    • Sexually Transmissible Infections poster
    • Sex In Queer Places interactive website
    • — booklet for people newly diagnosed with HIV
    • Having a Life resource for HIV positive people
    • Side Effects resource for positive people
  • Central Sydney Area Health Service: STIGMA HIV/STI testing interactive website and campaign print materials
  • Wellcome Australia/C,W,F,S: HIV Early Treatments Information Campaign: concept testing and benchmark research

CONTACT


Phone: 0403 779 748

Email: Dr Rigmor Berg